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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
Orders
Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use that number on the carrier’s website to follow your package in real time. If you haven’t received a tracking email within 3 business days of your order, please contact us at support@auriny.com.
We process orders quickly, so changes must be requested within 12 hours of purchase. Please email support@auriny.com with your order number as soon as possible. Once an order has been dispatched, we are unable to make modifications or cancellations.
We’re so sorry! Please email us at support@auriny.com with your order number and a photo of the item you received. We’ll ship the correct piece to you at no additional cost as quickly as possible.
Yes! All Auriny orders are packaged beautifully and gift-ready by default. If you’d like to include a personalized message card, simply add your message in the order notes at checkout and we’ll take care of the rest.
Shipping
Standard shipping within the US typically takes 5–8 business days. Expedited shipping (2–3 business days) is available at checkout. International orders generally arrive within 10–18 business days depending on the destination country and customs processing.
Yes, we ship to most countries worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your location. Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the recipient.
We offer free standard shipping on all US orders over $50. For orders below that threshold, a flat shipping fee will be shown at checkout. Free shipping promotions may also be offered during special events — subscribe to our newsletter to stay informed.
We recommend first checking with neighbors or your building’s mailroom, as packages are sometimes left in a safe spot. If you still cannot locate the package after 2 business days, contact us at support@auriny.com and we’ll work with the carrier to resolve it.
Returns & exchanges
We accept returns within 30 days of delivery for items in their original, unworn condition with original packaging. To initiate a return, email support@auriny.com with your order number. Personalized or engraved items are non-refundable unless they arrive damaged or defective.
Once we receive and inspect your return, refunds are processed within 3–5 business days. The amount will be credited back to your original payment method. Depending on your bank, it may take an additional 3–7 business days to appear on your statement.
Absolutely. Exchanges are accepted within 30 days of delivery. Please email us with your order number and the item you’d like instead, and we’ll guide you through the process. Exchanges are subject to stock availability.
Products & care
Our jewelry is crafted from high-quality materials including sterling silver, 14k gold-plated brass, and stainless steel, with select pieces featuring genuine gemstones or cubic zirconia. Each product page lists the specific materials used for that piece.
To keep your jewelry looking its best: avoid contact with water, perfumes, and lotions. Store each piece in the provided pouch or box when not in use. Clean gently with a soft, dry cloth. Remove jewelry before swimming, exercising, or sleeping to extend its life.
Many of our pieces are made with hypoallergenic materials such as sterling silver and surgical-grade stainless steel. If you have a known sensitivity to specific metals, please check the material details on each product page or reach out to us before purchasing — we’re happy to help you find the right piece.
Select pieces in our collection are available with personalization or engraving. Look for the customization option on individual product pages. For special requests not listed on the site, feel free to email us at support@auriny.com and we’ll do our best to accommodate.